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Will the event be reserved seating or general admission. How does Ticketek remember my preferences when I return? If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. Why can my friends (invitees) only purchase the held tickets one at a time? What happens if I lose/change my phone or accidentally delete my Mobile Ticket? All rights reserved. Yes, if you don't log in you will see a selection of national events. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. I would still like my tickets mailed to me at my overseas address, is this possible? Please be aware your membership number will never change throughout your years of membership. No, we cannot refund the additional charge for the Refundable tickets. Sell tickets directly from your Ticketek Account. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Please ask your friend to check their junk mail. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Your region is identified by your IP address. We will be in contact with you within two business days of receipt of this information. Select an event category type from the Genre drop-down menu and click 'GO'. Will I see personalised content on the mobile site? How do I update my credit or debit card details once they have been saved? They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. How do I purchase a Ticketek Gift Voucher? There are no guarantees. On arrival, simply present your mobile ticket for scanning to gain entry as usual. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. No, you can continue to use your mobile ticket. General How do I find my tickets once they are in Passbook? chevron_left. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. You are responsible for knowing the contact details of all attendees in your group. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. Note that Mobile Ticket delivery may not be available for every event. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). Guest passes are subject to availability, and information on guest pass availability can be found on our website here. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. Some events may have a Family ticket which includes 1 Adult and 1 Junior. For more detailed instructions on reserving a seat, please see our help page here. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. iPad, tablet PC, laptop) to gain entry to an event? Don't worry though, until you finalise your purchase the value will remain on your voucher. How can I receive my Ticketek Gift Voucher? Yes, it will. My Ticketek; Gift Vouchers; Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. Print this PDF as this will be your access to the event. You will need to provide some form of ID so that the staff can access your Ticketek account details. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. 2 0 obj ezyTicket - your ticket is emailed to you in PDF format. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. Yes, you are able to use multiple Ticketek Gift Vouchers. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. %PDF-1.5 In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. Be sure to select the discounted 'member' ticket. Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. If there is no connectivity at the venue, can Passbook tickets still be accessed? The website will still select the best available within the section you have chosen, You can only select on price category at this stage. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". Can I sell tickets using online auction sites like eBay? Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. Gift Vouchers can also come in pdf format, which can be printed. Ticketek's Group Bookingscan help you plan your next excursion. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. If you would like your event to be one of these, we would love to hear from you. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f Staff are amazing under the circumstances," a third said. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. I ordered a lanyard with my ticket purchase, when will this arrive? The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. Systems are in place at every venue to ensure that each ticket barcode can only be used once. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. Yes - there should be no issue using a phone that has a clear screen protector. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. Where do I select Mobile Ticket delivery? https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz.

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