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I love this store! At Arhaus, were committed to products of great integrityfurniture made with uncompromising quality and care. All appeared sturdy and well constructed compared to other places I had visited. Half showed up within a week. Do you ship to Canada or other international destinations? This is a follow up to my September 27, 2022 review. DO NOT BUY, RISKY. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. That looks normal. I would like to have had more information regarding its care, there is a delivery fee.and they do not scotch guard the fabrics which I understand is their policy. I, too, have shopped there and was completely ignored by their staff. we waited more than seven months for our furniture, and no one wants to sit on it because it's so unsupportive and no comfortable. Recently I attempted to locate some bedding at Arhaus that they no longer carried. I have spoken to numerous managers, concierge managers and etc and so far nothing. Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. It's perfect for our Great room. Zane was very attentive and detail oriented, he helped us make wonderful selections to meet our furniture and decorating needs. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. Additional information about Delivery & Shipping. Overall I am I giving this a 4 star because of Tricia. If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. Deceptive!! The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. Arhaus furniture items typically feature materials such as solid wood, petrified wood, marble, all-weather wicker, rattan, glass, and crystal. We also purchased 6 leather:tacked dining chairs recently. Definitely coming back to finish off my home! For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. How can I ensure the furniture I am ordering fits in my home? Beautiful showroom but very unprofessional service. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. Ugh. Slumber Search is supported by readers. The couch bent in the middle and was closer to the floor than the ends. I just ordered too much ;). I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. You have successfully subscribed to our list. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. The furniture and accessories really fits with our collective tastes. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. We will work with you to resolve the issue to your satisfaction. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. My wife and I had a browse through here today. It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . Somewhere on their web site they tell you that the rug cannot be vacuumed with the rug bar on. Sales rep did further investigation and it seems that my order has not been processed at all! Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. Arhaus Furniture collections are for the entire home. The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. I highly recommend this store! Here are 8 tips for writing great reviews. Is Arhaus an environmentally conscious company? Well, my husband and I have been looking for chairs for a year now. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. The sales manager, Linda treated me like I was the one at fault. We purchased furniture for our living room and dining room. They are sending someone to repair some of the pieces and are actually replacing some of them. Yes. I hope Arhaus realizes what an asset they have in her. Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. Date of experience: 08 October 2022 We have purchased gorgeous coffee table after seeing it on floor. Worked with the design team to match new items from our previous purchases with another Arhaus store. I recently purchased a sectional and a table. May all benefit! Zero customer service. 14 days: Many of our pieces are hand-crafted from natural materials. Overall, customers have good things to say about Arhaus and their online shopping experiences. I was informed that the benches are ready but the table will likely be delayed until May!! Thank you to Michael and Kat for helping me select the perfect furniture for my home. Information provided by various external sources. The bedroom set has arrived and we couldn't be happier! It is always a broken promise. Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. Debra Cleare helped us with bedroom furniture, accessories and tables. doesn't. We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. Guess im out $250. I've been in multiple times to check on orders, etc and almost each time i overhear sales employees lecturing patrons to always ask for them and also have observed more than once sales associates arguing over who "gets" the client right on the showroom floor. For a company that touts high quality furniture and high customer satisfaction, my experience horrible. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. Companies can ask for reviews via automatic invitations. Should've listened to our gut on NOT buying a sleeper sofa that has an extra step - read "increased risk of failure" - of an air mattress. For shoppers looking for an excellent way to bring brightness to their spaces, Arhaus has a collection of just under 200 distinct and artistic lighting pieces. re: order number 225510 I will rather go to Bob's furniture. For your convenience, Arhaus provides guest checkout - no account is needed to order online. We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. We bought it received it by UPS in a week and hung it up. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. The delivery was on time and the associates were extremely professional. What if my item(s) does not look like what I saw in the store or online? Why did they have to wait for me to call back to get in touch with the company they refer to fix their furniture, why was this not dealt with right away? On another point the art we have received couldn't have been better packaged and the delivery was great. They have a huge selection of their furniture and are more than willing to help you every step of the way. I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. It's really unbelievable that a company that offers such horrible service and had such disrespect and disregard for their customers is still in business. They sent one email in May to say my order was processing. If you placed your order in a store, contact your Design Consultant. Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area. Arhaus custom Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. I purchased several pieces of furniture from Arhaus. These are the most beautiful outdoor chairs not to mention incredibly comfortable! Apply today at CareerBuilder! Arhaus has beautiful and unique things. I'm thrilled Arhaus has come to San Diego!! We use intelligent software that helps us maintain the . These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. The leather chairs we bought are beautiful, yet sturdy and I found a few extras that I hadn't even considered. She is smart quick efficient and has a good eye! If you are not completely satisfied with your purchase, please contact us at 866.427.4287. Are all of your products available online? 51 customer reviews of Arhaus. When it comes to your own comfort, your own body is the only North Star. With a keen eye for details, love for . Poor customer service. For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788. We've decided to keep it although we're not really happy with what we got. Definitely will be back. Made to your specifications and submitted for production at the time of your order. It was delayed in May, promised it would arrive in late June. Purchased two new pieces for our new apartment. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. Not worth it, they dont stand by warranty. Everyone is always so helpful and pleasant to work with. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. We had one rip in a couch and placed our request for repair in January. We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. They are very nice on the phone. Some links on Slumber Search are referral links. The moment we walked in we knew this store fit our style. Worst customer service Ive encountered. 4. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. I would not recommend this place. After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. It looks amazing and well constructed. I do wish companies would standby there commitments and honor what is being sold to the customer. This rating has decreased by -10% over the last 12 months. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. . With a 7-page contract. I am so thrilled with the guidance I received from Them. Our experience at Arhaus was nothing short of excellent from start to finish. Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. They did finally get our order completed a few months later. Had a very helpful designer who gave us numerous options and ideas. They wont even send anyone to look at it. I asked for my money back. Please see our Measuring for Furniture Delivery guidelines. Please contact Arhaus for details. I have no issues with the quality of the furniture. They took longer than expected. | Read 21-40 Reviews out of 40 You won't be disappointed. For an expensive bed frame, I was very disappointed to find a defective and important part of the bed (it was working fine in the store when Chris showed it to me) and I am more disappointed that the store could not help me further. . I walked into Arhaus and really liked the design of their merchandise. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io I love elegant and sophisticated design Arhaus offers. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only).
