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Dont join the gym. Verification can help ensure real people write reviews about real companies. Verification can help ensure real people write reviews about real companies. They put on load music then procede to shout over it. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. Bring back Les Mills Body Combat please! One good search would have warned me but I was dazzled by the google and facebook reviews. We also ensure all reviews are published without moderation. Staff were non empathetic and unhelpful following the incident. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. Fuming to be honest. The trouble is they use crooks to process their member's payments. We use dedicated people and clever technology to safeguard our platform. Join the 258 people who've already contributed. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. It does seem that there are other members who have also not been refunded. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. | Read 61-80 Reviews out of 267 The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. typical!!!! Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members | Read 241-245 Reviews out of 245 Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Dreadful management of memberships Id avoid this company and invest elsewhere! Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. The management are useless and very unfriendly. False advertising! Find another gym do not get involved with them. Otherwise I would give it a five star rating. why would you not notify any body ? Your experience matters. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. Anyone can write a Trustpilot review. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. Great for all ages, shapes and sizes! There is no number to call and no way to cancel membership which reflects their lack of regard for customers.UPDATE: No one ever contacted me and I had to contact my bank to cancel the direct debit. I have been trying to contact them for a refund for months and have been completely ignored. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. Stockton On Tees - AVOID!! I use both the free weights, machines and also classes. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. As far as I'm aware non of the members have received refunds on their memberships either. Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. Absolute disgrace of a place rude obese staff. We use dedicated people and clever technology to safeguard our platform. Moreover i received several very abusive emails from them in the days following. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you like swimming, prepare to be hugely disappointed! Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. I choose at this time to cancel our memberships and truGym continued to take money from my account. Join the 266 people who've already contributed. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. The number for the centre was not being answered, neither were emails. | Read 261-266 Reviews out of 266 Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: In the meantime, they have been taking money out of my account. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Try to greet customers with a smile and always be courteous and respectful. | Read 81-100 Reviews out of 264 How many stars would you give TruGym? My feed back is that if I could train at another gym early in the morning I would. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. Very clean and covid compliant. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. | Read 21-40 Reviews out of 266 we were never told about it and there are no signs of cctv anywhere to warn us. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 Your cars are not safe! Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Staff are really friendly but could be more helpful to newcomers. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Most staff are very polite. trugym customer service. Apparently it broke down three years ago and has not been fixed. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). | Read 21-40 Reviews out of 264 And update your website!!!! Join the 271 people who've already contributed. No on-duty lifeguard (is this actually legal!!!). After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . Your experience matters. Highly recommended. I asked for complaints procedure for head office and that was also denied. Once my payment went through I got an email saying that they are closed. Friendly environment for ladies only. From my experience and many others on the web they dont respond. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. CON's / The gym is a mess! Anyone can write a Trustpilot review. ?TruGym this is unlawful and action is being taken. Plus, you avoid the $5 phone payment processing fee. HiPlease accept our sincere apologies for the negative experience you've had with truGym. why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. | Read 41-60 Reviews out of 241 not enough space for stretching n exercise. Bit apprehensive being a female in my 50s. 14 Customer Service Resume Examples for 2023 - beamjobs.com I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). Great gym, always really clean. But the other equipment makes up for it. Join now and save 30 (no joining fee offer). Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . It was ideal as there is a Friday class at 5:30. Maybe they could squeeze in another floor mat area near the gym balls. After a few weeks of this i started to get upset. We also ensure all reviews are published without moderation. Absolutely the poorest new customer relationships ever!! Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. And parking right outside that's free!! On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Published on: January 2, 2023. Find out how we combat fake reviews. The machines, if broken are repaired quickly. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! It's a public swimming baths not a gym. 2023 Trustpilot A/S. I've had an amazing time going to this gym. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. They definitely make it difficult to contact them through their website. Also more weight clamps are needed as there aren't enough for the machines and free weights. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk - Trustpilot Find out how we combat fake reviews. The staff are more interested in their weekend plans than theirmembers. Staff are the ones who represent the gym and are suppose to behave in a professional manner. Verification can help ensure real people write reviews about real companies. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. We also ensure all reviews are published without moderation. Correction: non-existent customer service. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. Friendly staff. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! However I have a major issue with the classes that are run as well as the management of the club. This gym offers friendly staff with excellent personal trainers. Same as below - Trugym Bromley closed and didnt refund the lost membership. Joined for a month at the Keighley branch in August 2013. Correction: non-existent customer service. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. How many stars would you give TruGym? How many stars would you give TruGym? Here are 8 tips for writing great reviews. beyond me , they have sullied their name. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. I find I spend more time on looking for the weights I need and connectors rather than actually training! I find the booking system for classes difficult to work out which is why I havent booked any yet. PREMIUM EQUIPMENT 2023 Trustpilot, Inc. All rights reserved. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 11 Ways to Deliver Excellent Customer Service | Indeed.com This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. Verification can help ensure real people write reviews about real companies. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 This company doesnt care about its members, its purely about money for these people. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. My contract expired and I cancelled my membership. Your cars are not safe! If you want a real Les Mills class, or any customer service, go to another gym! TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Your experience matters. why is jason ritter in a wheelchair townhomes for rent in pg county. Lovely gym with great facilities! Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) How many stars would you give TruGym? LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. Bit apprehensive being a female in my 50s. We also ensure all reviews are published without moderation. | Read 41-60 Reviews out of 258 How many stars would you give TruGym? The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet.

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