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Clipper cards pending pass? We will send an email to confirm that you have updated information in your account. Find your service: AC Transit. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Select Clipper card and follow the instructions to add a card and load value. Make sure you always have a current email address on file. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Funds added using Apple Pay and Google Pay areimmediately available for use. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. Getting Started. You will only need a valid passport (or other valid travel document, see below) to enter Canada. Learn more about Clipper START and how to apply here. Should you want to change your booking in any capacity, a $15 USD fee will be charged. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. Open the Clipper app and select the card you want to set up for Auto-Reload. Need help planning your trip? What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? The garage offers parking forONLY $10 per calendar day! Account Management. Clipper | Alameda-Contra Costa Transit District 2020, Metropolitan Transportation Commission. You can also set up Clipper on your phone through Apple Wallet. Report a lost, stolen, damaged or defective card and discuss replacement options. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. On our international route, the Victoria Clipper V also offers onboard duty-free sales. redditads Promoted Interested in gaining a new perspective on things? You will select your seats when making your booking and may choose between the lower or upper deck. You can also modify your booked seats at anytime by visiting our seat selection portal. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. The terminal is located on Alaskan Way at Pier 69. Limited-use tickets are not available on phones. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. Privacy Policy. You can load up to $300 on a Clipper card. Economy Panoramic Upgraded window seats in Economy Class. New to Clipper? Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. But if you tag off, Clipper will return the difference of $6 to your card. Who CANNOT use Clipper on iPhone or Android phones for fare payment? At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Call us 800-888-2535; Contact us; Enter search term: Go. Loading Value | Clipper Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. The card reader at Caltrain stations. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Yes, there is. How did $300 disappear from our Clipper cards? Roadshow Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. View vessel seating chart for San Juan Clipper. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. Huh? If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. You can also order value at the same time. Try tagging your card again. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Key Clipper information translated to Spanish. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. Yes. Picking up your value means loading the value on your card after youve placed an online or phone order. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. The money is still missing. Comfort Class is well worth it! - Review of FRS Clipper, Seattle, WA If you do not hear any beeps or see any lights, your card may be defective or damaged. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. There are three seating classes on the Victoria Clipper ferry. To add a card to your Android phone, open Google Pay and click the + sign. Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. No, transit agency ticket offices cannot load value to mobile phones at this time. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. See full menu. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Victoria Clipper Frequently Asked Questions | Clipper Vacations Felonies may also prevent you from entering Canada. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. For Andriod phones, you may need the move your phone around. See the. Transit Agency Tips. STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. You can also add value through the Clipper app. If you already have a card, you can choose to set up Auto-Reload when you load value online. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. Our terminal in Victoria is currently open 10:00am 5:00pm. Select Clipper card and follow the instructions to add a card and load value. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. This page includes debit cards and refunds. If you forget to tag off, thats the fare you will pay. It is charged for those who enter a station, ride a train, and then exit the same station. Check out our virtual tour of the Victoria Clipper V! Use the same ticket when you exit. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). The Salish Sea is world famous for observing a vast array of whales and sealife. If one does not use the Clipper card for six months, it can be frozen. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. Select Clipper card and follow the instructions to add a card and load value. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. Can I get reimbursed? Registered cardholders can report lost, stolen or damaged cards and request replacements. It still says my trip is in progress, any way to cancel this? Enjoy the convenience of booking the entire trip all at once. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). Clipper card pending passes cash value : r/AskSF - reddit This page includes Using Clipper on specific agencies. To provide payment, log in to your Clipper account and edit your Primary Payment method. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Dumbarton Express. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. Many transit agencies offer some type of 31-day pass for your convenience. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. Go Pass on Clipper Program | Caltrain Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. Log in to your Clipper account. Yours is the first email Ive gotten on this issue. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. Bicycles are stored on the outside deck subject to the elements. School attendance clipped by new transit passes - Oakland North How long do I have to pick up the value before it expires? What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? Credit card charges are processed immediately. Purchase at various retail locations , including BART and Walgreens. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. For iPhones, theantenna is in the top third of the phone. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. Clipper account access including checkingyour balance can be found on the Clipper website. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. Keep your phone handy in case an inspector asks to see your fare. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Getting Started. Choose an Option to Begin Planning Your Trip. Why not? Hotel Package: Non-refundable within 4 days of travel date. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. Caltrain - Clipper Tip: It takes 3-5 days (really) for | Facebook Prior to that he was an assistant sports editor at the paper from 1984-1987. See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. Skip the side navigation menu and go to the main content. There's no need to open an app. Skip the side navigation menu and go to the main content. A: Your anger is warranted. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. Log in to your account with the email address we have on file and provide an updated email address. My card shows it was cleared month ago but the card is saying it doesnt have enough money. Weekly and monthly passes are not available.

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